Crucial Conversations: Tools for Talking When Stakes are High

Author: Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al
Condition: Very Good
Binding: Soft cover
Publisher: McGraw-Hill Contemporary
Year: 2002
ISBN: 0071401946

Excellent copy with just light shelf wear. Gift quality. ***Shipped within 24 hours from the beautiful Baltimore inner harbor area. First class service; accurate descriptions. Most items packed in boxes, not envelopes.***